Notice of Annual Inflationary Price Changes effective 1 August 2025

In light of ongoing, mounting global and national inflationary cost pressures it is with regret that we must inform you of a necessary 3.5% inflationary price increase (for average inflation for 2024 – see Isle of Man Government Inflation report). This change will apply to the product areas listed below, effective from the 1st August 2025. Please be assured that we have made every effort to keep this increase to a minimum and will continue to honour our current prices up to 31st July 2025.

We remain committed to providing high quality telecommunications services and greatly appreciate your business and continued support. Our apologies for the lengthy notice, we are required in our Telecommunications License to publish all tariffs impacted and to provide you a right to terminate, should you choose, for detrimental effect.

A summary of the 3.5% or specific tariff increases that apply, excluding VAT, from the 1st of August 25 are as follows:

• Fixed line rentals with no copper broadband service.

• Fixed lines utilising a Copper Broadband service will increase by 3.5% in addition, a further wholesale increase of £4.00 is applied to this service

• All call setup charges increase from 23p to 24p, this applies to Talk Over Fibre, Talk Only, and SIP/VoIP tariffs

• Fixed call charge rates to all destinations increase by 1p or 3.5% whichever is greater (see table 8 overleaf)

• All live and legacy Broadband (Copper xDSL and Fibre FTTP) tariffs. In addition, a further wholesale adjustment applies, for Copper Broadband this is a £2.00 reduction, for Fibre Broadband this is a £1.00 increase

• Mobile tariffs, including Smart, Essential and MyFamily also mobile out of bundle call, data and SMS charges

• All Intelligent Voice hosted VoIP tariffs and services

• Paper billing charges increase by £0.50 to £4.00, please note a free e-Bill option continues to be available

• Enhanced Service Care Levels

General Exclusions

• Operator, Directory Enquiry and Information Services (e.g. Speaking Clock) are not impacted

• The UK operator portion of non-geographic fixed and usage-based services are not impacted

• Low User Choice tariff rental, our social inclusion tariff, is not impacted

• Inclusive call periods are not impacted

• Router deferred payment and rental charges are not impacted

Regulatory Notice – Your Right to Cancel

We greatly appreciate your business and hope we can count on your continued support. Given the price changes notified, we are required by the terms of our Telecommunications License, to provide you a right to terminate the affected part of our agreement, if the change we have made materially disadvantages you. Full details of our obligations are outlined within our Consumer General Terms & Conditions, clause 39.

Under your right to terminate you may do so if you are within your minimum contract term period and have a valid reason to terminate our agreement prior to the contract end date, you may do so without incurring an early termination charge for the provision of affected services. If this applies, you will be able to cancel your affected contract up to and including 30th October 2025. Charges will be backdated to 1st August 2025, the date on which the new rates applied.

If you have questions relating these changes, please contact our Customer Services team on 624 624, visit our store on Strand Street, Douglas or email [email protected]

Larger print versions of the following tables are available at Manx Telecom Headquarters, IOM Business Park, Braddan, The Manx Telecom Shop in Strand Street, Douglas