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624 624

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Network Status

Check the status of our network, mobile, home phone and broadband.

Report a fault

Faulty phone service? No network access? Let us know.

Quick Fixes

Some of these may seem obvious, but some of the easiest remedies for fixing home broadband are often overlooked. Here are some tips to make sure that you’re getting the most range out of your router.

  1. Place your router in the optimal position in your property.
    Hiding your router out of sight alongside other electrical devices or placing it beside a load-bearing wall will reduce your Wi-Fi signal. 

  2. Use ethernet cables if possible.
    While not always convenient, plugging a device directly into your router will cut out interference - giving you improved reliabilty and speed. 

  3. Upgrade your router regularly. 
    Your ISP will usually provide a router - each time you renew your contract take the opportunity to upgrade your router. Always keep your router software up to date

  4. Don’t stream on all of your devices at once.
    If all of your devices are streaming content at once, you’ll soon find that your speed will slow down significantly - disconnect devices that you’re not using.

  5. Upgrade your broadband speed. 
    Speak to your Internet Service Provider (ISP) about increasing the speed available to you - this will improve speeds delivered to your home but will not change your Wi-Fi coverage. If Fibre broadband is available in your area, speak to your ISP about upgrading.

Still stuck?

For more tips to help you get the most from your home broadband, check out Wi-Fi Woes and How to Fix Them support guide.


I've tried all of those, nothing has helped!

Interference from other devices

Materials and appliances in your home can cause signal degradation. Concrete, brick, stone, foil-backed insulation foam, some wallpapers and damp can all hinder radio waves. 

Interference can also be caused by electrical devices that are in line of sight between your router and the device you wish to connect to your Wi-Fi. TV’s, baby monitors, microwaves, refrigerators, fish tanks and speakers can all cause electrical interference impacting your signal strength or Wi-Fi quality.

Interference from neighbouring WiFi networks

If you live in a terraced or semi-detatched house, your neighbours Wi-Fi network may be having an adverse affect on your own. For example there may be instances where your neighbour’s router is closer to some of your devices on the first floor than your own router. This can severely degrade your Wi-Fi experience. Again, you can use Home Plugs or WiFi Extenders to extend your Wi-Fi range and optimise your experience.

Further advice...

Adjust the position of your router [Read more ▼]

In the diagram below, the load bearing wall (highlighted in pink) is affecting the signal in other rooms. Line of sight is important for radio waves as they work in straight lines. As the signal passes through a thicker wall or over a longer distance, it can become degraded. In the example, the attic room receives a weaker signal than the ground floor lounge, where the router is located. Positioning your router is key to optimising your Wi-Fi experience.

home positionupgrade

Improving the Wi-Fi signal [Read more ▼]

In the diagram below, the thick load bearing wall and the distance from the router was causing problems in different rooms. Whole Home Wi-Fi from BT completes your home Wi-Fi experience. Enjoy seamless high-speed Wi-Fi all around your home, delivered from a supercharged network that automatically connects everyone to the fastest, strongest signal.

home improvingsignal

 


I'm getting nowhere. Can I speak to someone?

Our Home Network Support team are available to diagnose your in-home network issues and can talk you through make any adjustments when optimising your network. This service is available free of charge to all Manx Telecom customers and the team are on hand seven days a week on 624624.

Operating Hours

Monday - Friday 08:00 - 18:00
Saturday 09:00 - 18:00
Sundays & Bank Holidays 10:00 - 17:00