Do you need help or support using your mobile? If the answer is yes then please follow the links on the left to find the information you require. If you are unable to find the information you need, please contact us on 624624.
If you need to log a problem for investigation please contact our Service Centre on 624624, or report a fault here
Please note, not all mobile services are available everywhere on the Island, just as they are not available in all other countries. Not all mobile phones will be capable of receiving some services. We may not provide the service to equipment that is not able to receive the service or is not approved by us.
Mobile service on the Island is not fault-free; a range of different geographic, atmospheric or other conditions or circumstances beyond our control can impair it. For instance, coverage is affected by things like the thickness of the walls of the building you are in. It might also depend on how many people near you are trying to use the Service at the same time. For more information about the things that affect coverage and data speeds, please look at the dedicated pages of our website at ManxTelecom.com – (see under mobiles and support).
You are entitled to the quality of service generally given by a competent mobile telecommunications service provider, using its reasonable skill and care. We may carry out upgrades, repairs and maintenance works to our network from time to time. Sometimes technical issues or outages on our network can occur. If something goes wrong, we will fix it as quickly as we possibly can.
Data reception and speeds may not be as good indoors or in a car. Radio-based mobile technologies can also be affected by local factors including Manx stone walls and modern buildings, e.g. steel framed construction, foil backed plasterboard, insulation and reflective metal coated glass in double glazing panels. Coverage issues can arise due to the topography of the terrain, e.g. steep gradient hills or valleys, dense tree foliage or the remoteness of your location.
If you continue to experience problems you can report the issue using our fault reporting webform which can be found here or alternatively by calling our Helpdesk on 624624.