Using a Manx Telecom Mobile abroad is as simple as using it in the Isle of Man.  Provided there is a roaming agreement in place the handset will search out an available network.  Sometimes a network will need to be selected manually - for example if a handset fails to automatically attach to a network due to poor coverage, or the device has a preference for data facilities.  A network can be selected manually via the 'network settings' area on the handet's menu. 

To view a list of countries with roaming agreements with Manx Telecom and corresponding call charges please see here.

To switch off data roaming on your handset, see here.

You can also use Wi-Fi networks when available to lower data roaming costs.

To browse data, access e-mail and other services (where roaming agreements apply) make sure Data Roaming is switched on.

Data Alerts

We also provide a free automatic text alert service for all our pay monthly customers when they use mobile data while roaming. Pay as you go customers will also receive a text message informing them they have accessed PAYG roaming data in the UK on the first day that they access roaming data in a month.  For further details see here.

Making a Call

Please remember to add the correct dialing codes where required – for example, to call an Isle of Man fixed line number you’ll need to dial +44 1624, (+44 7624 for mobile) followed by the six digit local telephone number. For convenience you may want to update your contact numbers in your phone using the full international format so that calls go through automatically when roaming.

To view the Pay Monthly roaming partner destinations please click here.

For Pay as You Go roaming destinations please click here.

To switch off data roaming on your handset, see here.

You can also use Wi-Fi networks when available to lower data roaming costs.

To browse data, access e-mail and other services (where roaming agreements apply) make sure Data Roaming is switched on.

Roaming Coverage

Even though there may be a roaming agreement with a particular foreign network coverage may be poor. If you experience poor coverage try switching to GSM only (2G) instead of Dual Mode or UMTS (3G). For further details regarding coverage in other parts of the world please click here: Mobile Word Live.

Roaming in Americas

Certain countries in the Americas require tri-band rather than the more common dual band mobiles.  Most modern mobile phones should be both tri-band and dual band enabled.

Please bear in mind that there is no SLA (Service Level Agreement) between foreign networks and Manx Telecom. Any network fault raised whilst roaming abroad will be relayed to the appropriate service provider if the issue is determined not to be related to the Manx Telecom network. We are therefore unable to guarantee a quick resolution in relation to resolving roaming faults due to the fact that third party networks are responsible for their own network stability.

More Roaming Tips

Roaming in the Isle of Man

iPhone Roaming

Due to the UK and the Isle of Man using the same international dialling code, at present, the iPhone must have cellular/mobile data completely disabled to stop the handset from using mobile data in the UK

Instructions can be seen below.

1) Go to settings

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2) Select Cellular Data or Mobile

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3) Turn CELLULAR DATA or MOBILE DATA off, DO NOT just turn off Data Roaming as this won't have an effect in the UK

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Apple iPhone and Wi-Fi Assist

With Wi-Fi Assist, you can stay connected to the Internet even if you have a poor Wi-Fi connection. For example, if you're using Safari browser with a poor Wi-Fi connection and a webpage doesn't load, Wi-Fi Assist will activate and automatically switch to mobile data so that the webpage continues to load. You can use Wi-Fi Assist with most apps like Safari, Apple Music, Mail, Maps, and more.

When Wi-Fi Assist is activated, you'll see the mobile network icon in the status bar on your device.

Because you'll stay connected to the Internet over a mobile connection when you have poor Wi-Fi coverage, you might use more mobile data.

For more information Wi-Fi Assist please visit Apple website.

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