Text messaging has changed the way we communicate. Now it can revolutionise your marketing and the way you connect with staff, customers and trading partners.
Online Short Message Service (SMS) from Manx Telecom can give you fast access to the local mobile market and a global market of millions.
Online SMS provides the power to get instant information direct to individually targeted customers, suppliers and employees via their mobile GSM handsets and mobile devices direct from your PC.
Whether you're a small business or a major corporate, Online SMS can enhance your customer relationship management, operational and promotional effectiveness. It gives you all the advantages of easy contact, without taking up valuable time. So you can focus on your core business – and improve efficiency and customer retention in the process.
Fast, seamless, real-time communications, anytime, anywhere. Targeted audience contact that could gain you a competitive edge. Centrally-driven multiple messaging is an effective and efficient way to communicate within your organisation, particularly if you have employees out on the road.
Online SMS is a web based service, so you don't need in-house IT and wireless expertise. All you need is access to the Internet. Your unique username and password entered on the Online SMS website, gives you access to your account, anytime, anywhere.
Once logged in a simple menu structure allows you to create and manage your own groups of mobile numbers* giving complete flexibility.
No external training required
No extensive training is required. Online help is available every step of the way. Our helpdesk is also available to get you up and running, ensuring your service is a success. The ultimate in targeted communications, Manx Telecom Online SMS enables you to send out SMS messages direct to individuals within a group, whole groups, or multiple groups.
Coverage is virtually global, as the service is extended to International mobile operator networks under roaming agreements. Online SMS is a fast and cost-effective way of communicating with geographically dispersed customers or employees.
Online SMS also enables the sending of bulk customised messages to individual mobiles, e.g:
"Hello, Mrs Smith your appointment has been made for 3pm."
"Hello, Mr Jones your appointment has been made for 11am."
The Online SMS service allows recipients of your SMS messages to reply using a unique number. These reply SMS messages can either be viewed via your online account or forwarded to a designated email account. Offering an ideal way for mobile personnel to keep the office informed of their activity, and for management to deploy them more effectively. It also enables customers to come back with real-time responses to marketing activity, for example, to order products or request product literature – direct from their GSM mobile phone.
* Acquisition of mobile numbers must comply with the data protection act and is the responsibility of the Online SMS customer.
There are many ways you can use Online SMS to communicate with your customers. From contacting them about appointments or events, allowing them to contact you for competitions to simply thanking them for their business with you.
These all significantly improve your customer satisfaction as you're keeping them informed and making them feel even more valued when they do business with you.
Here are our top 5 tips for increasing customer satisfaction when using Online SMS.
No. 5 Special Offers
Allow customers to text in a keyword so they can sign up for exclusive offers.
No. 4 Keep customers updated
When a customer places an order with you keep them informed via text. Thank them for their order, let them know when their appointment is or when their goods are expected to be delivered. This simple contact has been proven to increase repeat orders and generate positive word of mouth.
No. 3 Text enable your advertising
Allow people to respond to your adverts by text message. On average around half of respondents will choose to do so if you include a text response on your advertising and often those people wouldn’t have responded so you increase response rates.
No. 2 Not heard from a customer for a while? Text them!
Try to keep a list of customers from your records who haven’t bought for X months and text them out an offer to encourage them back to you. This is one of the fastest ways to gain new sales.
No. 1 Follow up your sales
Customers like nothing more than to be assured they have made the right choice buying from you. Text them after the sale to thank them for their business and offer a number to call if they need any help or anything further. This simple method of contact can significantly increase customer response, generate repeat purchases and hugely increase positive word of mouth amongst peer groups - essentially free advertising!
Online SMS is being used to increase sales, productivity and customer satisfaction. Can you afford not to use it?
|Connection Charge||Monthly Rental|
|Online SMS for Business||£100.00||£18.75|
Monthly rental includes 250 free SMS messages per month.
The following per SMS tariff will be charged once the allocated free number of SMS has been exceeded.
|Message volume per calendar month||Cost per SMS|
|1 to 9,999||7.50p|
|10,000 to 19,999||6.50p|
|20,000 to 29,999||5.40p|
|30,000 and over||4.90p|
All prices above are exclusive of VAT.
For further information or to order Manx Telecom's Online SMS service please contact our Sales team by emailling or by calling 624624.